You are seeing this page because you have commenced the process of requesting a deletion of your Busha account. This notice informs you of the nature of your right to account deletion and how we process account deletion at Busha.
Account Deletion Process
Formal Request: Suppose you are an individual user of the Busha wallet with no affiliation to the Busha Commerce program. In that case, you may make your formal request for account deletion via the Busha App.
However, suppose your Busha Wallet is connected to the Busha Commerce product or any other business/corporate service provided by Busha. In that case, you may only complete your account deletion request by sending an email to Compliance@busha.co.
Assessment of Request: After your formal request has been filed appropriately, we will proceed to assess your request internally for legal and compliance purposes. This may take a minimum of seven (7) business days, after which we will inform you of the status of your request.
Account Closure: Requesting an account deletion implies that you intend to close your wallet and liquidate your assets with Busha. We encourage you to process a transfer to a third-party exchange before initiating the deletion request.
However, please note that we will set off any outstanding fees, commissions, or payments for services owed to Busha against your existing balance before we complete your account closure request.
All pending transactions that have already been authorised will be processed notwithstanding the receipt of your formal deletion request. After all pending transactions are processed, we will proceed to review and respond to your account deletion request.
Data erasure: While an account deletion request is typically a request for data erasure, please note that we have obligations under applicable laws and regulations to retain certain types of your personal data and activity logs for a specified number of years, usually not less than 5.
This includes but is not limited to your Know Your Customer (KYC) information, transaction logs, and recorded activity on our platform. As such, while we disable your account, we do not provide a guarantee that all your data will be deleted.
Additionally, business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period; these reasons may include:
- Security, fraud & abuse prevention
- Financial record-keeping
- To resolve disputes
- Complying with legal or regulatory requirements
Account deletion: Subject to the satisfaction of the compliance review on your account, we will proceed to disable your account and delete data that we consider unnecessary for compliance purposes.
Notification of deletion: Where the account deletion activity specified in (e) above is complete, we will send you a formal notification of the deletion.
Post-Deletion Requirements
To comply with applicable laws, we will delete your KYC information at least five (5) years after you close your account, save for exceptional circumstances.
You should no longer collect any funds or publish the wallet address(es) associated with your account after deletion. You agree that any and all funds received into the wallet address(es) previously issued to you after deletion of your account will belong to Busha.
Refusal of Deletion RequestBusha reserves the right to either accept or reject your deletion request. Note that if we reject your deletion request, you can only reapply after 30days of the first submission.
We may refuse your deletion request in instances such as the following:
- We have been requested by a court order or law enforcement authority to freeze or preserve your account;
- We are unable to ascertain that you are the true owner of the account for which you are requesting deletion.
- Your account is linked to the Busha Commerce product or any other service, suggesting that it is controlled by a corporate entity, where such a request is not made in the prescribed form.
- Your account is undergoing a general compliance review, etc.
Notice of refusal
Where we refuse your application for deletion in accordance with 4(a) and (d) above, we will NOT notify you of such refusal or provide reasons for the same in order to preserve the integrity of any ongoing investigations or legal proceedings.
Where the refusal of your request for deletion is in line with 4(b), and (c), above, we shall notify you of the reasons for refusal and the necessary steps you can take to rectify same.
Effects of deletion
Busha has a restriction on creating multiple accounts per person. Therefore, when you delete your account on Busha and reapply with the same email, you will lose all your personal information and transaction history.
Furthermore, after deactivating a Busha account, you will be unable to do the following;
- Trade within your account
- Login – your account will be disabled
- All linked devices will be deleted.
- All open orders or pending withdrawals will be cancelled.
- You can no longer request access to your data with Busha
Busha’s Terms and Conditions
Busha is within its rights to block an identity with a connected IP or email address if the account violates its terms and conditions. So, if you violate any of these terms and conditions and your account is deleted, you cannot open a new account with the same email or IP.
Questions and inquiries
If you have any questions or inquiries regarding our account deletion process or the content of this document, you may contact us by sending an email to
compliance@busha.co
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